Hayward CA Auto Repair FAQ
If My Vehicle’s “Frame” is Damaged, is it a “Total Loss”?
No! A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Is There a “Warranty on Repairs” to My Vehicle?
Yes! "Rainbow Auto Center" offers a written warranty on all workmanship for as long as you own the vehicle. Our "Body" and "Paint" Labor repairs carry a Life-Time warranty. Parts are supported by a factory warranty. Note that parts subjected to common "Wear & Tear" are not supported by a warranty (i.e. Brake Pads, Rotors, Mufflers, Tires, Batteries etc.)
Will the Parts Be Ordered Before I Drop Off My Vehicle?
Absolutely! We prefer to order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time. Please discuss the arrangements with our service advisor at the time you schedule your vehicle drop-off.
Can I Get Other Service Work Done While My Car’s in the Shop?
Yes! Just let your advisor know what other work you would like done so that he can make the necessary arrangements. NOTE: Having our own dedicated "Mechanic Repair Shop" we are able to perform services such as:
- Engine Tune-Ups Maintenance Repairs Engine Overhauls
Who Do I Pay a Deductible To?
If your deductible is not waived, it will be your responsibility to pay “Rainbow Auto center” when you pick up your vehicle. If you aren't sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Where Do I Get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, "Rainbow Auto Center" will do the rest.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Can I take my car to the “BODY SHOP” of choice?
YES! The "State of California Department of Insurance" states that an insurance company may NOT require the repairs to be done at a specific body repair shop. Section 2695.8(e) of the "Fair Claims Settlement Practices Regulations".
Can You Match the Color of My Car?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. "Rainbow Auto Center" has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
How Long Will My Repairs Take?
Your advisor can give you an estimated time frame of how long it will take to complete the repairs to your vehicle. Please note that although we make every effort to meet the delivery target dates we propose, it is possible that we identify hidden damage to you vehicle during the repair process. This directly impacts our initial proposed target date due to additional labor time needed and the possibility of additional parts orders. We will also advise you by phone or email with any updates.