Hayward CA Auto Repair FAQ

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. These charges are payable by you at the time of completion of repairs.

DO'S

• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Always use clean fresh water.
• Wash your vehicle in the shade

• Do not use a commercial car wash. Stiff brushes or sponges can mark the finish and damage the surface.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Do not wax or polish the vehicle for the 1st 90-days.

No! A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Yes! "Rainbow Auto Center" offers a written warranty on all workmanship for as long as you own the vehicle. Our "Body" and "Paint" Labor repairs carry a Life-Time warranty. Parts are supported by a factory warranty. Note that parts subjected to common "Wear & Tear" are not supported by a warranty (i.e. Brake Pads, Rotors, Mufflers, Tires, Batteries etc.)

Absolutely! We prefer to order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time. Please discuss the arrangements with our service advisor at the time you schedule your vehicle drop-off.

Yes! Just let your advisor know what other work you would like done so that he can make the necessary arrangements. NOTE: Having our own dedicated "Mechanic Repair Shop" we are able to perform services such as:

• Engine Tune-Ups Maintenance Repairs Engine Overhauls

If your deductible is not waived, it will be your responsibility to pay “Rainbow Auto center” when you pick up your vehicle. If you aren't sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, "Rainbow Auto Center" will do the rest.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

YES! The "State of California Department of Insurance" states that an insurance company may NOT require the repairs to be done at a specific body repair shop.  Section 2695.8(e) of the "Fair Claims Settlement Practices Regulations".