Frequently Asked Questions About Us
Are You Open on Saturdays?
Yes! we are open Saturdays from 9:00AM – 2:00PM. Our convenient hours allow you the opportunity to bring your vehicle over to our store on the weekend.
Can I Get a Ride Home?
Yes! We would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We also provide a vehicle pick-up and delivery service for you.
What Forms of Payment Do You Accept?
We accept cash and major credit cards.
How Will I Know When My Car Is Done?
You will be notified by phone when your vehicle is ready to be picked up.
How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car, if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out, if you have rental coverage and what your specific limitations are. Please have a credit card and driver’s license with you.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call our office and speak to the advisor assigned to you who will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Is There a “Warranty on Repairs” to My Vehicle?
Yes! "Rainbow Auto Center" offers a written warranty on all workmanship for as long as you own the vehicle. Our "Body" and "Paint" Labor repairs carry a Life-Time warranty. Parts are supported by a factory warranty. Note that parts subjected to common "Wear & Tear" are not supported by a warranty (i.e. Brake Pads, Rotors, Mufflers, Tires, Batteries etc.)
At Rainbow Auto Center
We are committed to Extraordinary Customer Satisfaction. While it’s not easy to turn and auto accident into a memorable service experience, our knowledgeable, friendly and professional representatives are trained to do just that!
Customer Committment
- 24 Hour Towing Service – Call 24/7 for damaged vehicle pickup in and around Hayward, CA
- 24 Hour Rental Car Arrangements – Let our professional staff provide help in need
- Convenient Working Hours – M-F 8am to 7pm and Saturdays 9am to 2pm
- Insurance Company Assistance – We expedite your paperwork and help you through the insurance claim process
- State-Of-The-Art Repair Facility
We repair the cars of today, which require the use of sophisticated equipment to properly repair the composites, high strength steel, aluminum, safety systems and on-board computers. We have the computerized repair and refinish systems and technologically advanced welders to ensure quality vehicle repairs. - Skilled and Fully Trained Technicians
We only employ technicians qualified to perform the complex structural, mechanical, body and refinish work required to meet industry repair quality standards.